Frequently asked questions
Everything about booking, prices, payment and the ride. Still have a question? Use the chat in the corner or call us.
How do I book a ride?
On the home page, choose the trip type, enter pick-up and drop-off (or an airport), date and time, then tap See price. You'll see the exact fare before anything is charged. Create an account (or sign in with Google), save a card, and you're booked — you'll get an email confirmation right away.
How is the price calculated?
By distance and estimated driving time, with a lower per-mile rate on longer trips. Airport trips add a small fee; weekday rush hours (6:30–9:30 am and 3:30–7 pm) add 12%. The price you see is fixed — no surge, no surprises.
When is my card charged?
Never at booking. We save your card and place a temporary hold about 36 hours before pick-up. The final amount (fare + any tip) is charged only after the ride is completed. You'll receive a receipt by email.
Can I cancel?
Yes. Free cancellation up to 48 hours before pick-up. Between 24 and 48 hours, 50% of the fare is charged; under 24 hours, the full fare. You can cancel from your account page.
Do you have car seats?
Yes — one infant/toddler car seat and one booster seat, free of charge. Just mark it when booking. Massachusetts law requires them for children under 8.
Can my child travel alone?
Only when the ride is booked and paid for by a parent or guardian, who provides a phone number and stays reachable during the ride and present at pick-up and drop-off. See our Terms for the full rules.
Which airports do you serve?
Boston Logan (BOS), Manchester (MHT), Providence T.F. Green (PVD), Worcester (ORH) and Bradley (BDL). Tell us your terminal and flight number so we can track delays.
What vehicle will pick me up?
A black Chevrolet Blazer — up to 4 passengers, plenty of luggage space, always the same professional driver.
Do you deliver packages?
Yes. Documents, gifts, medication, luggage or oversized items — same-day, with real-time text updates. Choose Delivery when booking.
How far in advance can I book?
From 3 hours up to 90 days ahead. For airport pick-ups we recommend booking as soon as you have your flight.
Do you match Uber or Lyft prices?
We match the list price (not promotions) of Uber Comfort or Lyft Extra Comfort for the same route, date and time. Send us a screenshot and we'll reply with a code.
Do you have discounts?
Yes: 10% off your next ride after every completed trip, $15 off every 5th ride, and a referral code — your friend gets 10% on their first ride and you get $10 after they ride.
Can I pay with cash, Zelle or Venmo?
Rides are reserved with a card — that's what lets us hold your booking without charging upfront. Tips can be added on the card or given in cash.
Where do you operate?
Based in Clinton, MA. We focus on Clinton and the towns around it (about 30 minutes: Hudson, Marlborough, Worcester, Leominster and more) and take you from there to Logan and other airports. Trips starting elsewhere in New England are possible on request: call, text or email us first.